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Privacy Policy

Last updated: April 2, 2026

1. Introduction

Welcome to IDEAI ("we", "our", or "us"), an AI-powered omnichannel customer experience platform operated by PT Enigma Cipta Teknologi. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, dashboard, APIs, and integrated messaging services (collectively, the "Service").

By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Service.

2. Information We Collect

2.1 Information You Provide

  • Account registration data: name, email address, phone number, company name, and password.
  • Business profile information you configure within the platform.
  • Content you create or upload, including knowledge base documents, AI agent configurations, message templates, and broadcast campaigns.
  • Payment and billing information when you subscribe to paid plans.

2.2 Information Collected Through Messaging Channels

  • Messages sent and received through WhatsApp, web chat widgets, and other integrated channels.
  • Contact information of end-users (customers) who communicate with businesses through our platform, including phone numbers and names as provided by the messaging service.
  • Media files (images, documents, audio, video) shared during conversations.
  • Message delivery status and read receipts.

2.3 Automatically Collected Information

  • Device and browser information, IP address, and access timestamps.
  • Usage analytics: pages visited, features used, conversation metrics, and performance data.
  • Cookies and similar tracking technologies.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service.
  • Facilitate messaging between businesses and their customers across WhatsApp and other integrated channels.
  • Power AI-driven features such as automated chatbot responses, sentiment analysis, and knowledge-base retrieval.
  • Generate analytics and reporting dashboards for business users.
  • Manage WhatsApp Business assets, including message templates, phone number registration, and webhook subscriptions, on behalf of authorized businesses.
  • Send broadcast campaigns and template messages as initiated by business users.
  • Improve and personalize the Service through aggregated, anonymized usage insights.
  • Communicate with you regarding account updates, security alerts, and support.
  • Comply with legal obligations and enforce our terms.

4. Sharing and Disclosure of Information

We do not sell your personal information. We may share information in the following circumstances:

  • Messaging Platform Providers: We transmit message data to Meta (WhatsApp Business API) and other integrated messaging providers as necessary to deliver messages.
  • Third-Party Service Providers: We use trusted third-party services for hosting, storage, media processing, and AI inference. These providers process data on our behalf under strict confidentiality obligations.
  • Business Account Owners: End-user (customer) messages and contact data are accessible to the business account that operates the messaging channel.
  • Legal Requirements: We may disclose information if required by law, regulation, legal process, or government request.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Storage and Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL), secure database storage, access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your data is stored on secure servers. Message content and media files are stored using encrypted cloud storage services. We retain data for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

6. WhatsApp and Meta Platform Data

Our platform integrates with Meta's WhatsApp Business API. When using WhatsApp-related features:

  • We access and process WhatsApp data in accordance with Meta's Platform Terms and Developer Policies.
  • We use the whatsapp_business_messaging permission to send and receive messages, manage media, and handle business profiles on behalf of authorized users.
  • We use the whatsapp_business_management permission to manage WhatsApp Business accounts, message templates, phone numbers, and webhook subscriptions on behalf of authorized users.
  • WhatsApp data is used solely for providing the messaging and management features of our Service and is not used for independent advertising or sold to third parties.
  • Aggregated, anonymized analytics derived from WhatsApp data may be used to improve the Service and for reporting purposes, in compliance with Meta's policies.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal retention requirements.
  • Data Portability: Request your data in a structured, machine-readable format.
  • Withdraw Consent: Withdraw consent for data processing where consent is the legal basis.
  • Object: Object to processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us at support@ideai.co.id.

8. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze usage patterns. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the Service.

9. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: